Frequently Asked Questions

Check most frequently asked questions here.


Your payment is secure and your information is always kept private. All information is encrypted to ensure the overall security of all sensitive information.


Step 1: Prep the nail.
Start with clean, oil free nails. Lightly buff the surface of nails.

Step 2: Apply the base coat.
Apply a thin layer of base coat.

Step 3: Apply the poly gel.
Squeeze the poly gel out of the tube and using the spatula end of the pen, slice off and roll into the false nail. Take the brush end of the pen and pat the poly gel into place for your desired length. (For better consistency, you can use the base coat gel to smooth it out!) When finished, stick the false nail onto your real nail and gently press down.

Step 4: Remove the false nail.
Lift a corner of the false nail tip to pop off and remove.

Step 5: Trim and Finish!
Trim, shape, buff and polish your nails for the desired look.

You can use a UV lamp to make it dry faster and last longer but it is not required to use one with our Polygel.


We are sorry if you had a problem with your order.

If you have received an item that is damaged, non-compliant, or you are not satisfied with your order, please feel free to contact customer service through our contact form.


Once your order has been shipped, you will receive an email notification containing the shipment tracking information. You can then track your order using the tracking link in the email or directly via the tab Tracking. Your order may arrive in multiple shipments. You will receive a separate email notification for each shipment.

It will be sent to the email address you used to place the order. If you are unable to track your order, please contact us through our contact form with your order number and request.

Once your order has been successfully placed, you will receive a unique Sheela Beauty order number.

There are several ways to find your order number:

Check your email box or spam to find the order confirmation.
Still can't find your order number ? Let us help you - contact us.


When you place an order on Sheela Beauty, our fulfillment center processes it within 1-2 business days. Then your item will be shipped within 5 business days.

Delivery takes an average of 2-4 weeks. In very exceptional cases (postal strike, New Year's Eve parties, airport issues etc.), it may take a little longer. No matter what happens, if your package does not arrive at its destination after 12 weeks, we will send it back to you or give you a full refund. 

If the delay seems long, don't worry: your order is on its way to your home.